Frequently Asked Questions

I see that Quantum Enterprises uses PayPal. Do you need a PayPal account to make a purchase?

How do I checkout and complete my purchase?

How do I know what is in my shopping basket?

I'm having problems paying using PayPal - what should I do?

How else can I pay, other than using PayPal?

As you are based in the UK, do you ship to the USA or other parts of the world?

Your prices are in Pounds (£). How am I charged outside of the UK?

How do I join the mailing list?

How do I unsubscribe from the mailing list / news letter?

My question is not in this list. What should I do?

Frequently Asked Questions

I see that Quantum Enterprises uses PayPal. Do you need a PayPal account to make a purchase?

No! It is still a common misconception that you need to open a PayPal account to pay through PayPal. This is not true. PayPal will process your credit card details just like any other online payment system. You will be given the option to open a PayPal account at the end of your purchase, but this is completely optional.

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How do I checkout and complete my purchase?

To complete your purchase, click on the shopping basket icon () near to the top right of the page. You will then be taken to a screen where you can provide the necessary details.

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How do I know what is in my shopping basket?

To see what is in your shopping basket, click on the shopping basket icon () near to the top right of the page.

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I'm having problems paying using PayPal - what should I do?

PayPal, like many Internet based services, sometimes has problems with the sheer volume of people using it. This can reduce its speed and make it seem like it is not responding. If this seems to be the case, try again an hour or so later, perhaps when there are likely to be less people on line.

If PayPal is rejecting your credit card information, please make absolutely sure you are entering the correct information. Make sure that your credit card is one of the recognised major cards. Check that your card has not expired and enter the details that match those on the card.

The security numbers (CAPTCHA) at the bottom of the payment screen do not have spaces between them - we have had customers who have been unable to complete a purchase because they thought that spaces were required.

If you have already created a PayPal account, PayPal will expect you to use it. It will not allow you to make a credit card payment as if you didn't already have an account. However, IF YOU DO NOT HAVE A PAYPAL ACCOUNT YOU CAN MAKE A PURCHASE WITH A CREDIT CARD, AND DO NOT NEED TO OPEN A PAYPAL ACCOUNT TO COMPLETE THE PURCHASE.

If you are still unable to resolve the problem, and cannot pay by another method, please contact PayPal directly.

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How else can I pay, other than using PayPal?

Payment for products or services may be made in the following ways:

On-line via the PayPal secure credit card transaction service.
Cheque (UK only)
Postal Order (UK only)

Please make Postal Orders and Cheques payable to 'Quantum Enterprises'.

Customers in the UK: If you wish to pay by cheque, you can still shop and add items to your basket. At checkout you will be given the option to print out an order form rather than make payment.

PayPal is the preferred method of payment, as it is secure and the quickest method.

Please allow up to 5 working days for cheques, money orders and postal orders to be processed and cleared.

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As you are based in the UK, do you ship to the USA or other parts of the world?

Although our prices are quoted in UK Pounds Sterling (with an approximate conversion in US Dollars) we will accept your order from most countries in the world, in any of the main currencies.

You may preview shipping costs before purchase when you view your shopping cart. For more details see the Shipping page

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Your prices are in Pounds (£). How am I charged outside of the UK?

Don't worry about the fact that prices are in UK Pounds Sterling, or converting the UK price into your currency, your credit card company will do this when you make your payment.

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How do I subscribe to your newsletter

To join our mailing list and have access to exclusive offers and news about Quantum Enterprises products and services, please visit our Newsletter page and follow the instructions.

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